Your privacy is important to us. It is Comply Flow's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our:
Web application: https://app.complyflow.com.au where our cloud services are hosted.
This policy is effective as of 19 May 2021. Last updated: 21 July 2022
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website or web application, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit. Additionally, if you encounter certain errors while using our services, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
We may ask for personal information which may include one or more of the following: Name Email Date of birth Phone/mobile number Home/mailing address Certificates Licences Information in regards to a person’s business or professional capacities such as ABN/ACN, position and organisation.
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website: Register for an account Use a mobile device or web browser to access our content Contact us via email, social media, or on any similar technologies When you mention us on social media We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: To provide you with our platform's core features and services to enable you to customise or personalise your experience of our website to contact and communicate with you to enable you to access and use our website, associated applications, and associated platforms for internal record keeping and administrative purposes to comply with our legal obligations and resolve any disputes that we may have. Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. We will comply with laws applicable to us in respect of any data breach. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
Comply Flow is committed to providing a confidential service to its users, we are bound by the National Privacy Principles of the Privacy Act 1988 and individual state legislation.
Information collected by Comply Flow on behalf of each Client or Employer is only disclosed to Client/s and/or Employers that you work for. It is important to refer to their respective Privacy Policies for information on how they handle your data, for example,they may retain your personal information for their compliance with legal, accounting, or reporting obligations.
For the purpose of this policy, confidentiality relates to the transmission of personal, sensitive or identifiable information about individuals or organisations (confidential information), which comes into the possession of the organisation through its work.
Comply Flow holds personal data about its users on behalf of your Client or Employer which will only be used for the purposes for which it was gathered and will not be disclosed to anyone outside of the parties mentioned above where a warrant or subpoena has not been provided. All personal data will be dealt with sensitively and in the strictest confidence internally and externally. All personal data used by our web application is encrypted in transit and encrypted at rest.
All personal paper-based and electronic data must be stored in accordance with The Privacy Act 1988 (Privacy Act) and must be secured against unauthorised access, accidental disclosure, loss or destruction. All personal paper-based and electronic data are only accessible to those individuals authorised to have access.
We consider protecting personal information a high priority and have strict measures when it comes to securing data on our Australian based servers.
The data is not viewed or accessed by personnel unless management, your Client or Employer require us to do so. Our personnel do not access accounts or export records unless it is intentionally granted by the Managing Director or disclosed by your Clients or your Employer. Comply Flow is committed to the use of personal information in accordance with the Australian Privacy Principles.
You can access and correct the personal information we hold about you. Contact us via: E-mail: Support@complyflow.com.au Physical mail: Suite 3, 12-16 Sydney Road MANLY NSW 2095
Confidential or sensitive information relating to an individual may be divulged where it is against the law to withhold it. In these circumstances, information may be divulged to external agencies e.g. police or social services on a need to know basis, provided that they present a subpoena or a warrant. If the breach is caused by any other than the above-listed reasons, the disciplinary measure is immediate termination.
In the event of a data breach, Comply Flow will inform all involved as per The Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Privacy Act).
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
We may disclose personal information to: A parent, subsidiary, or authorised integration partner of our company third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, analytics platforms our employees, contractors, and/or related entities (refer to Sharing information with Clients & Employers) courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights third parties, including sub-contractors, who assist us in providing information, products, services, or email communication and product updates to you Hosting services used to collect and process data.
The personal information we collect is stored and/or processed in Australia, or where we or our partners, authorised integration partner, and third-party providers maintain facilities.
If you have previously agreed to us using your personal information for email communication and product updates, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on the preferences you have specified.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt-out of, as applicable, any new uses of your personal information.
For any questions or concerns regarding your privacy, you may contact us using the following details: Mitchell Bourne firstname.lastname@example.org
These Terms of Service govern your use of the website located at https://complyflow.com and any related services provided by Comply Flow. By accessing https://complyflow.com or https://complyflow.com you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Comply Flow. We, Comply Flow, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication. These Terms of Service were last updated on 21 July 2022. 2.1 Limitations of Use By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not: Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website; remove any copyright or other proprietary notations from any materials and software on this website; transfer the materials to another person or “mirror” the materials on any other server; knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Comply Flow provides; use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material; use this website or its associated services in violation of any applicable laws or regulations; use this website in conjunction with sending unauthorised advertising or spam; harvest, collect, or gather user data without the user’s consent; or use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.
The intellectual property in the materials contained in this website are owned by or licensed to Comply Flow and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.
This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Comply Flow at any time.
Our website and web application are provided on an 'as is' basis. To the extent permitted by law, Comply Flow makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.
In no event shall Comply Flow or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Comply Flow or an authorised representative has been notified, orally or in writing, of the possibility of such damage.
In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under the statute, contract, equity, tort (including negligence), indemnity, or otherwise.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on our website are not comprehensive and are for general information purposes only. Comply Flow does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
Comply Flow has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Comply Flow of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
These Terms of Service are governed by and construed in accordance with the laws of NSW, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalise your content (e.g. language).
Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.
Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.
We use essential cookies to enable certain functions on our website.
Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you. Read more about performance tracking or opt-out. We use performance cookies on our site.
Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use functionality cookies for selected features on our site.
We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilise Intercom to collect data for analytics purposes when you visit our website or use our web application..
We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, company, job title, website URLs, social network handles and physical addresses, to enhance your user experience.
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.